Feb2020 Print

President's Report

Meet the 2020 Board of Directors:
Sitting: Terry Davis (President), Shayne King (Programs), Tara Mauk Arthur (Membership). Standing: Deanna Harris (Secretary-Treasurer), Jennifer Tiller (Foundation), Kelli Burris (President-Elect), Marina Mueller (Certification), Lanetta Bryant (Workforce Readiness). Not pictured: Bruce Cross (Legislative), Minnie Lenox (Diversity), Amanda Mace (Foundation) and Mary Swope (Past President)

Dear Friends: Our first WCASHRM Meeting for 2020 was a full house thanks to Bruce Cross.  Bruce shared all Legislative and Legal Updates for 2020 so far. I hope you enjoyed the program.  If you have a program you would like to hear about or know someone who would like to speak to our chapter, please contact Shayne King at [email protected]

Thank you to those who donated money for Bus Passes for Veterans.  We will continue to accept donations for Bus Passes for Veterans monthly until May. Please join us in helping Veterans get to where they need to go. If you have any suggestions for our monthly drive, please email Lanetta Bryant at [email protected].

Please mark your calendars for the following Programs/ Events of interest for 2020:

April 1st - April 3rd- ARSHRM HR Conference & Expo  - Rogers, AR

August 27 - Join us for the 17th Annual WCASHRM Managers' Seminar [8 a.m. - 4 p.m.]  At the Hot Springs Convention Center - Hot Springs, AR.

September 24th & 25th - Arkansas SHRM Employment Law & Legislative Affairs (ELLA) Conference Robinson Center - Little Rock, AR.

The early bird deadline to register for the ARSHRM Conference ends on February 28th.  I look forward to seeing you at the Conference April 1st – April 3rd in Rogers.  I hope everyone is planning to attend. 

ARSHRM is looking for door prizes for the ARSHRM HR Conference in April. If you would like to donate something, please bring it to one of our next two meetings or email Pam Garrett @ [email protected]. Please help us reach our Chapter goal of 40 door prizes.

We are looking for monthly meeting sponsors to fill the few openings we have left. The cost is $75 for members and $125 for non-members. If you are interested in sponsoring a meeting or know of a company that might be interested in sponsoring, please email me at [email protected].

Our next meeting will be at 11:30 a.m. on February 25th, 2020 at CHI St. Vincent Health Center. Lunch will be Baked Chicken, Vegetables, Salad, Dessert

See you there!


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Meeting Topic

EEOC Update with Debra Finney

This session will address the latest hot topics from EEOC to include the agency’s enforcement priorities, new regulations or guidance, updates to any programs, key statistics, significant litigation, best practices and more. Have a burning question for EEOC? Bring it to this session to get the answer.

Debra Finney is the Outreach & Education Manager for the Equal Employment Opportunity Commission’s Memphis District. She is responsible for the Outreach and Education program in Arkansas, Tennessee and North Mississippi. As Outreach & Education Manager she is a frequent speaker at conferences, meetings and other events throughout the district, and nation. She trains at the National EXCEL Conference and is a collateral duty trainer for Office of Federal Operations. She began her career with EEOC in 1981 and, prior to becoming Outreach & Education Manager, was an Investigator in the Little Rock Area Office for 23 years.

1 hour SHRM PDCs and HRCI credit is Pending Approval.


WCASHRM is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP or SHRM-SCP.

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.


Baked Chicken, vegetables, salad, dessert

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Monthly Sponsor


Building Tomorrow’s Better Windows Today

Since 1996, Window Mart has been recognized as one of America’s premier manufacturers of vinyl windows and doors for outstanding quality, great value, and unsurpassed customer service in custom manufactured, premium vinyl window and door products throughout a twenty-state region. Nothing means more to us than you, our customer. We guarantee your complete satisfaction with the quality of every product that we manufacture and we back it up with one of the best warranties in the industry.

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Community Involvement

WCASHRM will hold a Transportation Passes Drive to benefit local veterans during the months of January, February, March and April. Member Steve Ezelle who works with our local veterans through the Arkansas Department of Workforce Services will ensure they benefit from the Chapter’s generous donations. Transportation passes can be purchased (cash or check only - No credit or debit cards accepted) at the Hot Springs Transportation Depot (located at 100 Broadway Terr) or bring a check made payable to the City of Hot Springs or cash to the meeting and we will purchase the passes for you. Monthly bus passes cost $41.25 or Coupon books (10 rides) - $9.25. 

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Managers' Seminar

Save the Date! Make plans for you and your managers to attend our 17th Annual Managers Seminar on Thursday, August 27, 2020 at the Hot Springs Convention Center.

If you have any suggested topics, please email [email protected].

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Membership Corner

Membership Corner


Amber Accardo - Quapaw House, Inc., Hot Springs
Jennifer Greer, SHRM-SCP - Penn National Gaming, Hot Springs
Jennifer Tiller - FirstStaff, Hot Springs


It’s time to renew your WCASHRM Membership! Our 2020 application is available on the WCASHRM Join Page or click here:

New this year! Checkmark auto renewal on the form, and you'll never have to complete the form again!

As a reminder, WCASHRM Dues are free for SHRM Members who designate WCASHRM (#0467) as their primary chapter. You can email [email protected] for information. And if you are not a member of National SHRM, remember, the early bird deadline for the WCASHRM reduced rates is March 31, 2020.

If you have any questions, please don’t hesitate to contact me at [email protected], or you may call me at 501-624-2172. A BIG thank you to those who have already sent your applications back.


Last year, Marina Mueller set up a membership welcoming committee. The committee welcomes new members into our group. Basically, when we have a new member, they will be assigned a “buddy” who will sit with them at the meetings and help to introduce them to other members. So who’s up for this task? 


Do you know someone who would benefit from having contacts within our group and from hearing our monthly speakers on the various HR related topics? If you answered yes, please invite them to come to a meeting. You'll introduce them to our great group of HR leaders and great resource for their profession.

- Tara Mauk Arthur, VP of Membership

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When Work Works Against You

As we launch into 2020, SHRM continues to elevate workplace topics at the highest levels with a new commercial and an important update on changes to workplace law in 2020.

The new commercial, titled “When Work Works Against You” is narrated by and features our President & CEO Johnny C. Taylor, Jr.. It highlights the importance of inclusion by illustrating the effects biases have on untapped talent pools and how toxic work environments constrain human potential. The workplace needs work. According to SHRM research, 1 in 5 American workers have left a job due to toxic workplace culture.

We’re proud to share it with you, along with relevant resources to support you in your daily work towards building better workplaces for a better world. 

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I talked with a young person the other day and this was their answer to the question “What would an ideal workplace look like?”

Diversity means different and not deficiency.  So understanding diversity in the workplace begins with the recognition that “out of many, we are one.”

This concept may be best understood by imagining yourself and the people you work with as patches in a quilt.  No two patches are alike in weave, color or cloth.  Instead, the quilt is made of wool, silk and various pieces of material or remnants of old garments sewn together with sturdy hands and a strong cord – a thing of beauty and power bound by a common thread. Each piece of fabric has a story, unique in its own right.  But it is that common thread, that bond that unites it and it becomes one creation.  So our differences, when embraced, become our strengths, as we all work together toward the same goal, a beautiful tapestry. 

- Minnie Lenox, WCASHRM Diversity Director

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WCASHRM sponsors one (1) $500 scholarship to an undergraduate (junior or senior status) or graduate student each semester. The scholarship is open to any student who meets the following requirements:

-Junior/Senior status or graduate student
-A resident of West Central Arkansas or enrolled student in an accredited college/university for the current school year in the West Central Arkansas region as defined on form
-Pursuing a degree in business/human resources related field or law (with emphasis on labor/employment law)
-Minimum 3.00 GPA overall

The WCASHRM scholarship is awarded to one individual and is based on a variety of factors, including academic performance, demonstrated leadership, human resource related experience and/or extracurricular activities, career goals and overall presentation capabilities. The WCASHRM Scholarship Committee will determine the scholarship recipient based primarily on the above criteria, and will award the scholarship for the student’s use toward college costs.

To apply for the scholarship, you must complete the application in full.  In order to be considered, you must submit:
Two (2) written recommendations from employers and/or professors
-College transcript
-Current resume 
-Fully completed application

DEADLINE to mail or e-mail completed applications: is October 1 (for Spring) or April 1 (for Fall) of each year. 

Click here for the Scholarship Application.

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Legislative Updates

Legislative News from SHRM

New Edition of I-9 Form
A new version of the I-9 employment eligibility verification form has been issued. The new edition of the Form I-9 is dated Sept. 21, 2019, but employers are not required to use it until May 1.

Through April 30, employers can choose to use the previous edition dated 07/17/2017 or the new edition. U.S. Citizenship and Immigration Services (USCIS) publishes a paper I-9 Form and an electronic, fillable I-9 Form. The new version of the paper form has no changes from the prior version.

OSHA 300A Posting Period Begins
Employers that are covered by the Occupational Safety and Health Administration's (OSHA's) record-keeping rule must post a summary of 2019 work-related injuries and illnesses in a noticeable place from Feb. 1 to April 30.

Deadlines Loom as Employers Prep for Affordable Care Act Reporting in 2020
Meet the March 2 due date for distributing 1095 forms
The IRS granted additional relief to small employers with regard to furnishing employees with Forms 1095-B, letting them post a notice on their websites that Forms 1095-B are available on request, and will allow large self-insured employers similar relief with regard to furnishing Forms 1095-C to part-time employees.


The Policy Action Center was developed by the SHRM Government Affairs department as a way to assist HR Advocates — professionals like you — in making your voices heard on public policy issues impacting the workplace. 

This week, the House of Representatives will vote on H.R.2474, the Protecting the Right to Organize Act (PRO Act). This piece of legislation would disrupt labor-management relations as we know it and ultimately harm employers and employees. 

The PRO Act:
Violates Employee Privacy
Revokes Attorney-Client Privilege and
Shortens Union Election Time Frame

Take just 5 minutes today to make HR's voice heard on this important issue. Reach out to your legislator to ask them to Vote "No" on the PRO Act. To join our advocacy efforts against the PRO Act and contact your representative with one click, text PROACT to 52886 or visit this page.

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Workforce Readiness

WCASHRM members are invited to participate in the upcoming Hot Springs Metro Partnership's 11th Grade Career Exploration Fair. It will be held on Wednesday, February 12 at the Hot Springs Convention Center. The cost is $30 for a standard booth.

The career exploration fair is an opportunity for our local 11th grade students to learn about the many career options with our local companies. Many of our students do not know what career paths they want to take, so this provides exposure of the variety of high paying jobs and careers right here in our own community and opens their eyes to a successful future.

If you have any questions, please call Michelle Ratcliff at 501-321-1700 or email [email protected]

We hope our member companies will participate in this important workforce development event. Your participation will lead to a direct impact on the future of our workforce. If you are participating in this job fair, email [email protected] so we can maintain a list.

Local High School Job Fairs:

April 9th: Glen Rose (Job Fair for community & students)
Contact: Steve Finley [email protected]

May 4th: Glen Rose High School  
Contact: Steve Finley [email protected]

May 14th: Benton Junior High School
Contact: Erica Arivette [email protected]

Aware of other career fairs for us to post? Email [email protected] or [email protected]

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Classified Ads


Job Link 

Assists in designing and developing new learning programs and keeping existing program enhanced and up-to-date. Delivers company learning programs and workshops to Team Members and managers. Monitors the effectiveness of learning objectives on Team Members using individual or group performance results. Collects feedback on learning sessions from attendees to use for future improvements to content and provide return on investment.

Essential Duties & Responsibilities:

  • Practice, support, and promote the Core Values of Oaklawn Jockey Club.
  • Facilitate New Hire Orientation as scheduled and provide facilitation for other learning programs offered by Organizational Development/Training.
  • Assisting in writing, reviewing, evaluating, and modifying new or existing learning materials.
  • Utilize creativity in the creation of learning materials, aids, and tools to drive results.
  • Analyze effectiveness of learning execution toward meeting objectives and exercises flexibility in continual improvement in the achievement of objectives.
  • Assist in assessing and documenting organizational needs, including specific learning requirements and development needs.
  • Assist any manager, supervisor, or Team Member in identifying learning content to assist in improving skills or other identified learning needs.
  • Provide a system of feedback, coaching, mentoring, networking, and peer assessment.
  • Monitor current trends in learning, both internally and externally, to identify best practices in adult learning and development.
  • Assist and work on specific projects.
  • Research and assists in planning, creating, and organizing learning programs. Scope of these responsibilities include preparing and distributing learning aids, contacting attendees, department managers and supervisors, scheduling training room, defining needs for physical set-up or ensures physical set-up is completed and correct, formulates learning outlines and determines best instructional method, ability to measure progress and effectiveness of learning tracks delivered.
  • Perform quality reviews of curriculum content and materials, making changes as needed to support continuous learning improvement.
  • Maintain accurate records including training request, training provided, attendance records, and expense tracking.
  • Create, maintain, and facilitate a positive work environment.
  • Smile and engage Guests and Team Members with a positive and professional demeanor.
  • Maintain an attitude and philosophy consistent with the company Core Values and Standards of Behavior with internal and external guests.
  • Punctual attendance required.
  • Ability to work required overtime.
  • Other duties as assigned.



CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.


Consistently answers the telephones promptly and courteously.
Effectively answers customers’ questions.
Meets and greets the public in a friendly and professional manner.
Establishes and maintains positive working relationships.
Effectively works to resolve customer conflicts and complaints.
Keep nurse managers informed of unfilled shifts and call-ins.
Records and relays all messages accurately and timely.
Sends and receives E-MAIL and facsimiles.

Staffing / Scheduling:
Provides nurse managers with a plan sheet and assists them in the preparation of their four week schedule.
Assigns and reassigns shifts utilizing all available resources.
Enters schedule consistently and accurately in the scheduling system within unit specific time frame.
Maintains staffing sheets utilizing all available resources in making logical decisions as it relates to staffing adjustments.
Adheres to unit specific policies regarding summer and Winter Holidays.
Call and verify census and staffing prior to the beginning of each shift.
Edits staffing sheets and enters in the scheduling system in the appropriate time frame assuring that the information entered is accurate.
Reviews all schedules and alerts nurse manager to critical staffing needs.

Information Management:
Utilizes the staffing matrix as a guideline when making staffing decisions and adjusts staffing accordingly.
Consistently maintains & keys daily changes in the scheduling system in a timely manner.
Compiles data and creates reports as requested by management. Also acts as Resource Person for retrieving available historical data as requested.
Consistently completes and sends the shift staffing summary report in the established time frame and with no errors.
Consistently maintains the low census log and discrepancy log when appropriate and follows up with responsible party.
Consistently utilizes the phone log when making calls to obtain additional staff.
Consistently submits requested reports, assuring that the information recorded is accurate.

Staff units according to their staffing matrix, flexing staff when appropriate.
Demonstrates fiscal responsibility by ensuring that units are staffed based on correct utilization of matrix guidelines.
Consistently monitors unit staffing to avoid staffing overages.
Consistently enters accurate data in employee timecard to prevent error in payroll.

Consistently processes payroll accurately using information available and in specified time frame.
Able to explain paychecks, answer payroll questions, and resolve pay concerns in a calm professional manner.
Flexible with work schedule to accommodate payroll processing deadline.
Consistently follows payroll practices and guidelines.
Follow up with appropriate nurse managers to ensure that all payroll information is submitted in a timely fashion.


National Park College is currently accepting applications for a Human Resources Generalist with an anticipated start date of September 1, 2020.  This is an exempt classified Arkansas Department of Higher Education C119 position with an entry starting salary of $35,568.  This position provides support to employees by maintaining personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.  In addition, this position works closely supervisors, retirement counselors, and other benefit vendors. 

The successful candidate should demonstrate the following skill set: 
Computer Skills: Strong working knowledge of personal computers is required, including proficiency in all Microsoft Office 365 platforms including Word, Excel, PowerPoint, Outlook, and OneNote.  Experience with databases and virtual tools such as Zoom or MS Teams preferred.
Communication Skills: Exceptional communication skills required.  This position will interface with internal and external constituents and should possess a high level of professionalism both in person and in writing.  Must demonstrate the ability to interact effectively with all levels of employees, handle a variety of customer service issues, display discretion in challenging situations, and maintain a professional atmosphere at all times.
Organizational Skills: Candidates must be detail-oriented with a strong focus on accuracy. Critical elements include strong skills in organization, time management, and ability to work with distractions and interruptions.
Personal Traits: Individual must demonstrate the highest level of personal integrity. Expected to maintain a positive and professional demeanor at all times. Must demonstrate proficiency in service to others, attention to detail, prioritization of tasks, and work under pressure of deadlines.  This position requires a willingness to take charge of assignments and follow through with minimal supervision.  Candidates must present a professional appearance, mature attitude, pleasant demeanor, and be capable of exercising good judgment.
Qualifications: Bachelor’s degree in Human Resources or related field or related work experience/professional development required along with three years of experience in human resources or office administration.

Application Instructions: Applicants should submit a letter of interest, resume, and the names, addresses and contact information of three professional references to [email protected]. Applications received by Sept 15, 2020 will be assured consideration, but the position will remain open until filled. AA/EOE


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