November 2019 Print

President's Report

Happy Fall Everyone!

Congratulations to our 2020 WCASHRM Board of Directors. As a reminder, the new board will be sworn in during our December holiday party on Tuesday, December 10 at Special Touch Catering.

Please mark your calendars for the following Programs/ Events of interest for 2019/2020:

November 26, 2019 – WCASHRM monthly meeting (CHI St. Vincent’s, McAuley Room)
December 10, 2019 – WCASHRM Holiday Luncheon Party (Special Touch Catering)
April 1-3, 2020 – Arkansas SHRM State Conference (Rogers, AR)
August 20, 2020 – WCASHRM Manager’s Seminar (Hot Springs, AR)
September 24-25, 2020 – Arkansas SHRM ELLA (Robinson Center, Little Rock, AR)

We will continue to hold a SILENT AUCTION at the Holiday Party in December, with the proceeds going to the SHRM Foundation, as part of our annual fundraising. Members can bring their items to the November meeting or to the Holiday Party. We have already collected some great items that will be included in the Silent Auction. **If you plan to bring your item to the Holiday Party to donate to the Silent Auction, please email Amanda Mace at [email protected] about the item to be auctioned and the value, so she can prepare the necessary bid sheet.

Please continue to support our community outreach programs.  Our program in November is a pet food benefit the Humane Society of Garland County. Our chapter is making a difference in our community.

Our next meeting is November 26, 2019 at 11:30 at CHI St. Vincent Health Center. Hope to see you there!


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Meeting Topic

November 26, 2019
11:30 AM - 1:00 PM
CHI St. Vincent's Hot Springs McCauley Room

Leadership Stress
with Anna Dobbs

Effective Leadership is the goal of leadership in most organizations; however more often than not the phrase ‘effective leadership’ has become an oxymoron. This do not happen because those in leadership set out to be ineffective leaders. In fact, even the most hardworking and motivated leader can become ineffective. “Promoting Effective Leadership’ is a training that I developed based in part on my own experience as both the supervisor and the supervisee. This training looks at burnout and trauma through the lens of a phenomenon known as Compassion Fatigue. For many this is a new concept, but Compassion Fatigue has existed in the work place long before it was recognized. My hope is that this training will give you the insight for how to better manage employees and as well as give you the tools to improve overall self-care and mental health.

Anna Dobbs is a licensed professional counselor working in the central Arkansas area. Currently she is working as the School Based Coordinator for Hot Springs area schools at Ouachita Behavioral Health and Wellness. She studied psychology with a minor in human diversity, earning a bachelor’s degree at Henderson State University. In addition to her early studies, she also earned a master’s degree in clinical mental health through Henderson State University, and she has completed continuing education in a range of specializations throughout her more than a decade in the field. She has specific training in trauma, LGBTQ issues, grief, and evidence based therapies. She also has experience working with individuals of all ages whether it be one on one, in a group, or with the whole family. With over a decade in the field, she is knowledgeable in working with anxiety, depression, gender identity issues, bullying, phase of life changes (new job, moving, starting college), and grief and loss. She enjoys the process of counseling, especially watching as people grow and find freedom and peace.

Today, she works with individuals, groups, and families, offering counseling services to help you lead a healthier life. Anna’s practice centers around the idea that everyone has value and worth. Often as children, teens and/or adults, we receive messages that we don’t matter or that we don’t belong. Anna’s focus is to provide a safe and comfortable place free from judgement for people struggling to understand their self-worth. Her practice goal is to help empower and support.

1 hour SHRM PDCs and HRCI credit is approved


WCASHRM is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP or SHRM-SCP.

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

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Monthly Sponsor

Diamond Lakes Federal Credit Union, with its headquarters in Malvern and two offices in Hot Springs, was chartered in 1960 to serve the employees of Reynolds Metals Reduction Plant. In the last 59 years, the credit union has expanded its membership to include residents, employers and organizations in Garland, Hot Spring, Grant, Clark, Pike and Montgomery Counties and Hot Springs Village.   Services available include:  savings, checking, certificate and individual retirement accounts; free debit cards; free 24-hour telephone service, free online banking & bill pay; free mobile app; and free online statements.  Loans available include:  new and used auto, boat, RV, motorcycle and ATV loans; VISA Credit Card; Credit Builder Loans; signature loans; mortgage loans; and savings secured loans.  To find out more about the benefits of credit union membership call 525-6530 in Hot Springs or 332-6530 in Malvern and ask for Lorraine Davis or Vickie Gilliam, or visit

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Membership Corner


We did not grow our membership during the month of October, so we still have a total of 65 current active members. 


This is the last month that you can invite a potential chapter member to our monthly meetings as a guest at no charge AND have your name put in the drawing for a $100 gift card.  We will hold the drawing at the Christmas party – winner must be present.  Please make sure to let Marina Mueller know via email at [email protected] or at the meeting that you have registered a guest and who that guest is. 

Potential members should contact Marina Mueller, Vice-President of Membership, at [email protected] or 501-321-4417 for more information on joining the chapter.


Here is the 2020 WCASHRM Membership Application. We kindly ask that ALL current members and new members, please complete a 2020 application and return to [email protected].


Once again, the WCASHRM Board of Directors has decided to continue to waive the membership dues for national SHRM members who designate WCASHRM as their primary chapter. It is imperative that you indicate your chapter designation.  Our chapter number is #0467. 

If you are a member of another chapter in Arkansas or if you are not a member of SHRM, you will still be required to pay membership dues to rejoin WCASHRM. As of the writing of this article, the dues have not increased.

Membership dues (if incurred) can be paid on-line via credit card or by sending a check to WCASHRM  P.O. Box 8, Hot Springs, AR  71902-0008


If you are interested in joining SHRM, please feel free to contact Marina Mueller at [email protected] or contact SHRM directly at

SHRM dues are increasing in January 2020, so we encourage you to renew online NOW using online code STATE20 to save $20 from the current rate.


There are many benefits from joining a local chapter including Networking Opportunities, Professional Development Learning Opportunities, Up-To-Date Information on Legislation that may impact your organization, Volunteering, and of course, Earning Credits toward recertification to name a few. 

If you have any questions or need additional information, please email:  [email protected].

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Community Involvement

Please bring dog, cat, kitten or puppy food and/or cleaning supplies to donate to the Humane Society of Garland County.

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Workforce Readiness

Diamond Lakes Federal Credit Union is needing volunteers for the following reality fairs:

Lakeside High School
Thursday, November 7

7:30am- 3:30pm

Hot Springs High School
Wednesday, November 13

7:30am -3:00pm

Contact Lanetta at [email protected] for more information.

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Upcoming Events

Join WCASHRM as we celebrate the 2019 Year at Special Touch Catering.

Tuesday, December 10, 2019 - 11:30 a.m. - 1:00 p.m.

We hope you will come join us for our annual party. As in year's past, we will play a few games, give away a few door prizes, and will be holding a Silent Auction to benefit the SHRM Foundation. In addition, we will induct the 2020 Board of Directors. (Board members will need to stay for a group photo.)

Cost: $0 for Members / $10 for Guests/ $0 for Potential Members (Potential members should register as a guest, and email Marina Mueller for membership info at [email protected].)

If you'd like to donate a doorprize, please contact Deanna Harris at [email protected].

If you would like to donate an item for the silent auction, please email Amanda Mace at [email protected].

In addition, it's the season of giving, so we ask that you bring a canned good for donation to Project Hope Food Bank!

Registration closes on Monday, December 2.

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SHRM Foundation

Veterans at Work Certificate Program

With more than 9,000 participants so far, we're looking for you to register and join our 2019 cohort of 10,000!

Give back by learning how to attract, hire and retain talented veterans with this FREE program! All are invited to register and earn 10 professional development credits (PDCs) toward their SHRM-CP or SHRM-SCP recertification.

Register today >

Employing Veterans: Digital Toolkit

Proactive and well-informed employment practices targeted at attracting, hiring and retaining veterans can mitigate challenges faced by employers and veterans. This 5-step toolkit provides no-cost, high-quality resources to HR professionals to help you lead and manage efforts to engage and integrate veterans into your workforce.

Learn more >

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The High Cost of a Toxic Workplace Culture: How Culture Impacts the Workforce—and the Bottom Line

Download SHRM's 2019 Culture Report

Success in the workplace means prioritizing the management of people, guiding employees’ development and cultivating a strong sense of collective purpose at work. Culture impacts the workforce – and the bottom line. 

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If you are interested in becoming certified with SHRM or HRCI, please see the information below.

As the leading advocate for HR professionals worldwide, providing HR research and education, SHRM launched an unparalleled study to define not only the knowledge, but also the competencies required of today’s HR leaders. The result of this rigorous research was the SHRM HR Competency Model which forms and important foundation for the new SHRM Certification (SHRM CP and SHRM-SCP).

For more information on the application process, fees. eligibility criteria, SHRM Foundation Certification Scholarships, testing locations, the HRM Certification Handbook, the SHRM BoCK, the SHRM Certification Practice Questions, visit

2019 Winter Exam Window - December 1, 2019- February 15, 2020
Applications Accepted - May 13, 2019
Regular Application Deadline - October 18, 2019
Late Application Deadline - November 11, 2019

HR certification is a career-long commitment that shows your peers, your employees and your organization that you have mastered the principles of human resources and that you are dedicated to staying current in your profession.

To become certified, you must meet strict professional experience and educational requirements before taking the exam. To remain certified, you must stay current in the HR profession and recertify every three years. You display your certification by putting the credentials after your name. For information on how to apply for certification, visit the Human Resource Certification Institute (HRCI) website.

HRCI provides year-round testing, which provides you with the most flexibility possible to accommodate your busy schedule. Applicants must meet all eligibility requirements to take an exam, which is valid for 120 calendar days from the application approval date. For complete details visit

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SHRM CEO: Learn to Work with People You Disagree With
[email protected]
October 29, 2019

NEW ORLEANS—How often do your values and beliefs affect your attitude about others? When is the last time you openly disagreed with someone at work? How do you respond to conflicts over politics at work?

Those were some of the tough questions Johnny C. Taylor, Jr., SHRM-SCP, president and chief executive officer of the Society for Human Resource Management (SHRM), posed Monday to attendees at the opening session of SHRM's Inclusion 2019 event.

SHRM simplified the annual conference's name from Diversity & Inclusion Conference & Exposition to emphasize the need for inclusion in the workplace.

"Diversity—just diversity—doesn't work. You can hire the most multicultural, multigenerational workforce imaginable. But left alone, their differences are going to cause more problems than they solve. So, we are leading with inclusion at this conference," Taylor said.

While inclusion means being invited to the "right" meetings at work, feeling part of the team, and having a pathway to growth and access to tools and opportunities, it's also making sure people are not being sidelined at work simply because of their looks or beliefs.


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Classified Ads


Job Link 

Assists in designing and developing new learning programs and keeping existing program enhanced and up-to-date. Delivers company learning programs and workshops to Team Members and managers. Monitors the effectiveness of learning objectives on Team Members using individual or group performance results. Collects feedback on learning sessions from attendees to use for future improvements to content and provide return on investment.

Essential Duties & Responsibilities:

  • Practice, support, and promote the Core Values of Oaklawn Jockey Club.
  • Facilitate New Hire Orientation as scheduled and provide facilitation for other learning programs offered by Organizational Development/Training.
  • Assisting in writing, reviewing, evaluating, and modifying new or existing learning materials.
  • Utilize creativity in the creation of learning materials, aids, and tools to drive results.
  • Analyze effectiveness of learning execution toward meeting objectives and exercises flexibility in continual improvement in the achievement of objectives.
  • Assist in assessing and documenting organizational needs, including specific learning requirements and development needs.
  • Assist any manager, supervisor, or Team Member in identifying learning content to assist in improving skills or other identified learning needs.
  • Provide a system of feedback, coaching, mentoring, networking, and peer assessment.
  • Monitor current trends in learning, both internally and externally, to identify best practices in adult learning and development.
  • Assist and work on specific projects.
  • Research and assists in planning, creating, and organizing learning programs. Scope of these responsibilities include preparing and distributing learning aids, contacting attendees, department managers and supervisors, scheduling training room, defining needs for physical set-up or ensures physical set-up is completed and correct, formulates learning outlines and determines best instructional method, ability to measure progress and effectiveness of learning tracks delivered.
  • Perform quality reviews of curriculum content and materials, making changes as needed to support continuous learning improvement.
  • Maintain accurate records including training request, training provided, attendance records, and expense tracking.
  • Create, maintain, and facilitate a positive work environment.
  • Smile and engage Guests and Team Members with a positive and professional demeanor.
  • Maintain an attitude and philosophy consistent with the company Core Values and Standards of Behavior with internal and external guests.
  • Punctual attendance required.
  • Ability to work required overtime.
  • Other duties as assigned.



CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.


Consistently answers the telephones promptly and courteously.
Effectively answers customers’ questions.
Meets and greets the public in a friendly and professional manner.
Establishes and maintains positive working relationships.
Effectively works to resolve customer conflicts and complaints.
Keep nurse managers informed of unfilled shifts and call-ins.
Records and relays all messages accurately and timely.
Sends and receives E-MAIL and facsimiles.

Staffing / Scheduling:
Provides nurse managers with a plan sheet and assists them in the preparation of their four week schedule.
Assigns and reassigns shifts utilizing all available resources.
Enters schedule consistently and accurately in the scheduling system within unit specific time frame.
Maintains staffing sheets utilizing all available resources in making logical decisions as it relates to staffing adjustments.
Adheres to unit specific policies regarding summer and Winter Holidays.
Call and verify census and staffing prior to the beginning of each shift.
Edits staffing sheets and enters in the scheduling system in the appropriate time frame assuring that the information entered is accurate.
Reviews all schedules and alerts nurse manager to critical staffing needs.

Information Management:
Utilizes the staffing matrix as a guideline when making staffing decisions and adjusts staffing accordingly.
Consistently maintains & keys daily changes in the scheduling system in a timely manner.
Compiles data and creates reports as requested by management. Also acts as Resource Person for retrieving available historical data as requested.
Consistently completes and sends the shift staffing summary report in the established time frame and with no errors.
Consistently maintains the low census log and discrepancy log when appropriate and follows up with responsible party.
Consistently utilizes the phone log when making calls to obtain additional staff.
Consistently submits requested reports, assuring that the information recorded is accurate.

Staff units according to their staffing matrix, flexing staff when appropriate.
Demonstrates fiscal responsibility by ensuring that units are staffed based on correct utilization of matrix guidelines.
Consistently monitors unit staffing to avoid staffing overages.
Consistently enters accurate data in employee timecard to prevent error in payroll.

Consistently processes payroll accurately using information available and in specified time frame.
Able to explain paychecks, answer payroll questions, and resolve pay concerns in a calm professional manner.
Flexible with work schedule to accommodate payroll processing deadline.
Consistently follows payroll practices and guidelines.
Follow up with appropriate nurse managers to ensure that all payroll information is submitted in a timely fashion.


National Park College is currently accepting applications for a Human Resources Generalist with an anticipated start date of September 1, 2020.  This is an exempt classified Arkansas Department of Higher Education C119 position with an entry starting salary of $35,568.  This position provides support to employees by maintaining personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.  In addition, this position works closely supervisors, retirement counselors, and other benefit vendors. 

The successful candidate should demonstrate the following skill set: 
Computer Skills: Strong working knowledge of personal computers is required, including proficiency in all Microsoft Office 365 platforms including Word, Excel, PowerPoint, Outlook, and OneNote.  Experience with databases and virtual tools such as Zoom or MS Teams preferred.
Communication Skills: Exceptional communication skills required.  This position will interface with internal and external constituents and should possess a high level of professionalism both in person and in writing.  Must demonstrate the ability to interact effectively with all levels of employees, handle a variety of customer service issues, display discretion in challenging situations, and maintain a professional atmosphere at all times.
Organizational Skills: Candidates must be detail-oriented with a strong focus on accuracy. Critical elements include strong skills in organization, time management, and ability to work with distractions and interruptions.
Personal Traits: Individual must demonstrate the highest level of personal integrity. Expected to maintain a positive and professional demeanor at all times. Must demonstrate proficiency in service to others, attention to detail, prioritization of tasks, and work under pressure of deadlines.  This position requires a willingness to take charge of assignments and follow through with minimal supervision.  Candidates must present a professional appearance, mature attitude, pleasant demeanor, and be capable of exercising good judgment.
Qualifications: Bachelor’s degree in Human Resources or related field or related work experience/professional development required along with three years of experience in human resources or office administration.

Application Instructions: Applicants should submit a letter of interest, resume, and the names, addresses and contact information of three professional references to [email protected]. Applications received by Sept 15, 2020 will be assured consideration, but the position will remain open until filled. AA/EOE

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